Raw hair is 100% unprocessed human hair collected directly from a single donor. It has never been chemically treated, dyed, or steam-processed. This means the cuticles are fully intact and running in the same direction — giving you hair that's stronger, more durable, and more versatile than processed or Remy alternatives. Raw hair can be colored, bleached, and styled repeatedly while maintaining its integrity.

All three are single-donor, unprocessed, and high quality — but each has its own distinct natural texture.

• Raw Vietnamese hair tends to be silkier, finer, and naturally straight or wavy. It blends beautifully with most hair types and holds color exceptionally well, including blonde.
• Raw Indian hair is naturally thicker with more body and movement. Our Raw Indian Body Wave has a gorgeous natural wave pattern that lasts wash after wash.
• Raw Cambodian hair is known for its density, softness, and natural luster. It sits between Vietnamese and Indian in terms of thickness — versatile enough to wear straight, wavy, or curly, and holds styles exceptionally well. It is one of the most sought-after raw hair types for its durability and natural fullness.

With proper care, raw hair can last 2–5 years or longer. Because it is unprocessed and single-donor, it responds to care the same way your natural hair does. The better you treat it, the longer it lasts.

Because our hair is 100% raw and single-donor, no two bundles are exactly identical — and that is a feature, not a flaw. Raw hair reflects the natural characteristics of the person it came from: slight variations in wave pattern, density, or strand thickness are completely normal and expected. This is what separates genuine raw hair from processed or factory-standardized alternatives. What you are receiving is real, unaltered human hair in its most authentic form. These natural variations do not affect the quality, longevity, or performance of your hair.

Yes. Raw hair is one of the few hair types that can safely withstand coloring and bleaching. We always recommend having color services done by a licensed professional to preserve the integrity of the hair and your investment.

Wash your hair every 1–2 weeks or as needed. Follow these steps:

• Detangle gently with a wide-tooth comb before washing, starting from the ends and working up
• Use a sulfate-free, moisturizing shampoo — never scrub or pile hair on top of itself
• Apply conditioner from mid-shaft to ends and let it sit for 3–5 minutes
• Rinse thoroughly with cool or lukewarm water (hot water strips moisture)
• Pat dry gently with a microfiber towel — never rub or wring

Air drying is always the gentlest option. If you use a blow dryer, apply a heat protectant first and use a low or medium heat setting. Avoid going to bed with wet hair — sleeping on wet extensions can lead to tangling and matting at the weft.

• Always detangle before washing and before bed
• Use a wide-tooth comb or a soft-bristle brush — never a fine-tooth comb on wet hair
• Apply a light leave-in conditioner or hair oil (argan or jojoba work well) to keep hair moisturized
• Braid or loosely twist your hair at night and use a silk or satin bonnet or pillowcase
• Avoid excess friction from cotton fabrics

Yes — raw hair handles heat well. Always apply a quality heat protectant before using flat irons, curling wands, or blow dryers. Keep tools at or below 400°F for best results. Excessive heat over time will reduce the hair's lifespan, so use heat styling as needed rather than daily.

Use products that are sulfate-free and alcohol-free. Raw hair benefits from moisture, so look for:

• Sulfate-free, hydrating shampoos
• Deep conditioning treatments once or twice a month
• Lightweight oils (argan, jojoba, castor) to seal moisture and add shine
• A good heat protectant spray before any heat styling

Avoid heavy product buildup — clarify your hair once a month if needed.

Minimal shedding when you first unpack or install extensions is completely normal. Raw hair is hand-wefted and may release a small number of loose strands initially. This will taper off after the first wash. Excessive shedding after installation is typically related to install method — consult your stylist.

Orders are processed within 2–3 business days. Standard shipping typically takes 5–7 business days after processing. Expedited shipping options are available at checkout if you need your order sooner.

Yes. Once your order ships, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update after you receive the email.

Currently, we ship within the United States only. International shipping is something we are actively working to add — sign up for our email list to be notified when it becomes available.

If your tracking shows your package has been delayed, please contact us within 7 days of the expected delivery date and we will work with the carrier to resolve the issue.

If your order arrives damaged or you received the incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item received. We will make it right.

Orders can be cancelled or modified within 24 hours of purchase if they have not yet been processed. Please contact us immediately if you need to make a change. Once an order has been processed and fulfilled, it cannot be cancelled or modified.

Hair extensions are a personal care product. For health and hygiene reasons, we are unable to resell any hair that has been handled, installed, or opened. This policy allows us to guarantee that every KonaHairCo. customer receives a product that is completely fresh, untouched, and of the highest quality.

We're here to help. Visit our Contact page and we'll get back to you within 1–2 business days.

Yes! Follow us on Instagram for styling inspo, new arrivals, and behind-the-scenes content. Tag us in your installs — we love to see how you're wearing your KonaHairCo. hair.